Privacy Policy

Introduction

Total Freedom Dental Implant Center ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at totalfreedomdentalimplants.com, contact our office, or interact with our services — including our SMS messaging program.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, mailing address, email address, and phone number (including mobile number)
• Health & Treatment Information: Medical and dental history, treatment plans, and related clinical information necessary to provide care
• Insurance Information: Dental insurance carrier, policy number, and related billing data
• Payment Information: Credit/debit card details and billing address (processed through secure third-party payment processors)
• Communications: Records of SMS, email, and phone communications with our office
• Website Usage Data: IP address, browser type, pages visited, and other technical data collected via cookies and analytics tools

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, coordinate, and improve dental care and treatment services
• To schedule and confirm appointments and send appointment reminders
• To process payments and manage insurance billing
• To send SMS messages you have opted in to receive, including appointment reminders, post-treatment follow-ups, practice updates, and (with express written consent) promotional content
• To respond to your inquiries and provide customer support
• To comply with applicable laws, regulations, and professional licensing requirements
• To improve and personalize our website and services

SMS Messaging

If you opt in to receive SMS messages from us, your mobile phone number will be used solely to send the types of messages described in our SMS Terms of Service. We will not sell, rent, or share your mobile number with third parties for their marketing purposes.

You may opt out of SMS messages at any time by replying STOP to any message we send. Reply HELP for assistance. Message and data rates may apply.

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Healthcare Providers: With referring dentists, specialists, or other providers involved in your care, as permitted or required for treatment purposes
• Service Providers: With trusted vendors who assist with appointment scheduling, billing, SMS delivery, and website hosting, under confidentiality agreements
• Legal Obligations: When required by law, court order, or regulatory authority
• HIPAA Business Associates: With entities that handle protected health information on our behalf, pursuant to a signed Business Associate Agreement

We do not share your mobile number or SMS opt-in data with third parties for their own marketing or promotional purposes.

HIPAA Notice

As a dental practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, which is available at our office and upon request. This Privacy Policy supplements, but does not replace, our HIPAA Notice of Privacy Practices.

Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may configure your browser to refuse cookies; however, some features of our website may not function properly without them.

We may use third-party analytics tools such as Google Analytics to understand how visitors interact with our website. These tools collect anonymized usage data and are subject to their own privacy policies.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal and regulatory retention requirements
• Opt out of SMS communications at any time by replying STOP
• Request a copy of our HIPAA Notice of Privacy Practices

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and SMS program are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. Patients under 18 must have a parent or legal guardian provide consent for SMS participation.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Total Freedom Dental Implant Center
9002 E Desert Cove Ave., Suite 103, Scottsdale, AZ 85260
totalfreedomdentalimplants.com/contact-us/